Q: Is it safe to use my credit card on your website?
A: You can make your purchases in complete security on www.edson-jewelry.com. We use a Secure Socket Layer certificate to ensure that all transactions are securely processed.
Q: When will my credit card be debited for my order?
A: The Company will debit your credit card for the total amount at the time of ordering.
Q: Where is my order?
A: Orders placed from Monday to Friday before 3 pm will be processed the same day, except on public holidays. Any orders placed after 3 pm will be processed the next working day. Orders placed on Friday after 3 pm are processed the following Monday.
Q: How do I know when my order has been dispatched?
A: As soon as your order has been dispatched we will send you a confirmation email with your tracking information. Please check your spam folder.
Q: Do you deliver abroad?
A: Yes, we deliver all over the world: our international shipments are made via Bpost International and our national shipments via Bpost. Delivery is free of charge for orders over 150 euros. Shipping time depends on the carrier and the final destination but usually takes between 2 and 6 working days. Please note that customs duty for all countries is included, you have nothing to pay on receipt of the order.
Q: Can I speed up delivery of my parcel?
A: No, the delivery time does not vary.
Q: What forms of payment do you accept?
A: At the moment we accept Visa, MasterCard and American Express as well as Paypal for all orders.
Q: Can my purchase be returned or exchanged?
A: We are sure that the purchase you make on the www.edson-jewelry.com website will give you complete satisfaction. For cancellations, changes or returns there is a 14 day right of withdrawal. If a product of this type is defective please contact our customer service by email at firstname.lastname@example.org
Q: What can I do if I ordered the wrong size ?
A: The Company does not take products back so please be sure about the size before ordering.
Q: Can I have my parcel delivered to a postal box?
A: The Company does not deliver to postal boxes. Postal box addresses are authorized for invoicing purposes only and orders must be delivered to a standard address.
Q: What is the quality of the jewelry?
A: The jewelry is made in guaranteed rhodium plated 925/1000 Silver or guaranteed 3 microns gold plating.
Guaranteed nickel free.
Q: What can I do if my purchase is broken?
A: Each piece of jewelry is guaranteed 6 months. If anything happens to your jewelry within that period we will be happy to carry out repair work. Please follow the steps below before sending your jewelry back to us:
Once the procedure has been completed you will receive a confirmation email with a form to be filled in and sent with your parcel. Your jewelry must be returned at your own expense and will be sent back free of charge within 2 to 4 weeks after the date of receipt.
If your jewelry is no longer under guarantee we can still carry out repair work.
Prices for repair work are shown on the website.
Please follow the steps below before sending your jewelry back to us:
Your purchase must be returned at your own expense and will be sent back within 2 to 4 weeks after the date of receipt, also at your own expense
For further information or help, please send an email to email@example.com
NB: Your parcel remains under your responsibility until received by Edson sprl. For your security we advise you to send your parcel via a carrier so that you can track it and thereby avoid any inconvenience. We also advise you to send your jewelry via a postal service insuring your parcel for the value of your purchase. Please note that additional custom duty will not be paid by Edson sprl.
Q: How should I take care of my jewelry?
A: We are sure that you are delighted with your jewelry and want to take care of it to keep it as long as possible.
Here are some tips to take care of it:
Silver jewelry will naturally become oxidized when exposed to air and humidity. You can keep its brilliance by removing the oxidization with a special cloth. When you are not wearing your jewelry, keep it in a closed bag away from the light to avoid oxidization.
Plated jewelry should be cleaned with a soft cloth. Do not use cleaning cream for gold.
Edson is a story about love,
It’s about passion,
About faith and doubts,
It’s about giving and receiving,
About pushing the limits.
It’s about joy and happiness,
Edson, for the love of the game.